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Shipping policy

Processing Time
All orders will ship within 5-7 business days (Monday-Friday).
Estimated Shipping Times
  • Delivery of your items will vary depending on your location and designated shipping method. Orders ship Monday through Friday excluding holidays. You will receive a shipping confirmation email with tracking number once the order has shipped.
  • First Class Mail ( 4-7 days ) - Your order will ship within our regular turn around time via first class mail. This is only the shipping time and does not include the turn around time we need to process your order.
  • Priority Mail (1-3 days ) - Your order will ship within our regular turn around time via priority mail. This is only the shipping time and does not include the turn around time we need to process your order.
  • International Orders – All international orders will ship via UPS.

Customs and Import Taxes
  • Ullkana Artisans declare an accurate commercial value on all non-U.S. shipments.  If customs charges occur, customers will be 100% responsible for the fees. Ullkana Artisans is not responsible for covering any customs charges.  
  • For international orders, if your package is unclaimed and returned back to us, your order cannot be refunded.  
 Incorrect Address/Returned Mail
  • Customers are responsible for providing the correct shipping information when an order is placed. Ullkana Artisans is not responsible for packages delivered to an incorrect address. Reshipping of packages returned to Ullkana Artisans due to an incorrect address can be re-shipped at the customer’s expense. Packages marked as delivered, but "not received," are the customer’s responsibility to locate. Ullkana Artisans is not able to issue refunds on lost packages.
 Lost or Non-Delivered Packages
  • Ullkana Artisans is not responsible for any lost, stolen, or damaged USPS packages.  Once the tracking information is updated by USPS, Ullkana Artisans is no longer responsible for the item.
  • If your package has been lost or you have not received it, please file a claim directly with USPS using the following link:
 
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